Return Policy

GStores offers 14 day, 100% satisfaction guarantee

In accordance with the Distance Selling Regulations and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, GStores offers you a 14 day, 100% return guarantee.

Once you receive your order you have 14 days from the day after you received your delivery to decide if you want to keep the goods, or return them to us for a full refund.

In order to do this, you must provide us with notice of cancellation within the 14 day period. This notice must either be a written letter, email or a clearly stated telephone call.

Simply return the item(s) in their original packaging to us enclosing your customer information and we will replace, exchange or refund you.

Please note: If the item(s) have been opened, used or damaged before returning to us we reserve the right to reduce any refunds by an appropriate amount. For reasons of hygiene we are unable to offer refunds on opened products, unless the item is faulty.

Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

We are unable to process refunds until after we have received the original goods back. If you have not been refunded after 14 days of returning an item, please contact us with a clear copy (photo or scanned image) of your Post Office receipt so we can investigate the matter.

HOW TO RETURN AN ITEM TO US

For all returns we require you to include your customer information (name and address) with the returned item(s). This will allow us to quickly process any exchanges or refunds. Failure to include this will lead to delays in the return process.

UNITED KINGDOM RETURNS

Re-use the original packaging if possible.

Send the item(s) back to us at the address below, we recommend using 2nd class Royal Mail recorded delivery to do this.

Returns Dept.

GStores

8/2 Bankend Road

Dumbarton

G82 2RT

E.U. AND REST OF THE WORLD RETURNS

Our Returns Policy, above, also applies in full to our overseas customers. All we ask is that you pay for the return shipping to ensure that we receive the returned goods. If the goods you are returning are faulty, or sent in error we will refund your postage costs once we receive the returned goods.

If you have any queries about our return policy please call us on 01389 768771, or email sales@gstores.co.uk